README

Uvdesk Is an online SAAS based customer support help-desk software which allows customers to communicate over email , Social media with task management.

UVdesk module for WordPress

• Contributors: Webkul, UVdesk
• Tags: form, database, db, data, value, shortcode, submit
• Requires at least: 3.2
• Tested up to: 4.9.5
• Stable tag: 2.0
• License: GNU/GPL for more info see license.txt included with plugin
• License URI: http://www.gnu.org/licenseses/gpl-2.0.html

Uvdesk App plugin works on the API provided by the UVdesk Helpdesk ( https://www.uvdesk.com ) a SAAS Based application ) ticket system developed on SYMFONY. The customer can submit the form by entering their basic details like name, mail id and a new ticket is created when form is submitted. Basic customer data like email id only is synced from Wordpress to UVdesk and those data will only get synced with your UVdesk Account only. Wordpress related data will not be sent to the UVdesk. The tickets which are created by customers are managed by the support staff. This plugin provides functionality like creating tickets, list ticket and single ticket view pages for customer. The admin can manage tickets, delete, assign, update, can use filter to search any particular ticket.

Installation

• Upload the uvdesk-app folder to the /wp-content/plugins/ directory.
• Activate the plugin through the 'Plugins' menu in WordPress.
• Configure the plugin using the 'uvdesk-settings' menu.

Frequently Asked Questions

No questions asked yet ! Feel free to do so.

For any Query please generate a ticket at https://support.uvdesk.com/ Or just drop a mail on support@uvdesk.com